Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

• We deliver Monday through Saturday.

• During major holidays such as Mother’s Day and Valentine’s Day, delivery hours and order cutoffs may change.

• Orders for holidays may require advance ordering by a specific cutoff date.

• If no one is home at the time of delivery, the arrangement may be left at the door, returned to the shop, or a re‑delivery attempt may be made.

• We may call the recipient before or during delivery when needed.

• Hospital deliveries may require recipient confirmation and may have floor or location restrictions.

We accept returns within 3 days of delivery. Please contact us to arrange your return.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.